Near Zero-Downtime Assurance
40 Gbps+ Capacity Support
Near-Realtime Incident Resolution
Analytics for 100M+ Data Points
Softility’s Service Assurance teams worked tirelessly alongside the NOC teams of one of the largest telecom providers in the US, ensuring seamless connectivity behind the scenes at last week’s biggest football event in New Orleans. Our efforts helped the Fortune 100 company deliver an uninterrupted experience during the Big Game.
The Customer
A Fortune 500 enterprise, our customer is one of America’s largest private telecommunications companies that provides high-speed internet, cable TV, home automation, and phone services. Also, one of the largest broadband providers in the US, this company pioneered multi-gig internet and fiber-optic expansions and is ranked consistently highly among the top cable and internet service providers, with a strong focus on smart city initiatives.
The Challenge
Our customer aimed to deliver advanced connectivity solutions and upgrade network infrastructure to meet the growing demand for internet and broadcast services, ensuring success for the Pro Football Championship. The last Big Game, hosted in New Orleans 11 years ago, was notorious for a 34-minute power outage during the third quarter. Our customer sought to be thoroughly prepared to power the venue with disruption-free connectivity driven by cutting-edge fiber-powered networks to prevent any outages and disruptions.
The Solution
Softility played a key role in the customer’s cross-functional team, upgrading and testing communication networks to ensure a flawless, connected experience for fans and customers at Louisiana’s premier sports venue and throughout the city. Our NOC 2.0 automation and NOC-as-a-Service solutions significantly enhanced service speed and reliability by integrating the latest service assurance, monitoring, and observability technologies into the customer’s Network Operations Centers (NOCs).
We deployed extended telemetry across both existing network infrastructure and temporary event-specific equipment to support the event. This telemetry was designed to proactively alert NOC-as-a-Service teams at the Operational Assurance Readiness Bridge – a command and control center providing checkpoints, coordination, and communication for more than 12 hours through the end of the broadcast.
Our teams conducted mock drills simulating network latency and disruptions across multiple departments to assess response times. With proactive monitoring and AI-driven telemetry, we successfully identified potential issues, optimized performance, and ensured a seamless network experience for one of the world’s biggest sporting events.
Game Day – Automated Network Monitoring, Issue Resolution, and Performance Optimization
The mission-critical operations hub is designed to provide real-time monitoring, issue resolution, and performance optimization for the massive connectivity demands of the football championship finale.
Softility played a key role in setting up a highly resilient, cloud-native, AI-ML-driven infrastructure to ensure seamless, disruption-free connectivity from the Dome to the home:
- Proactive Network Monitoring & Assurance: End-to-end network observability, from the stadium’s fiber backbone to residential broadband services. AI-ML-powered analytics detect and mitigate potential issues before they impact users.
- Automated Incident Response & Root Cause Analysis: The Event Correlation engines reduce noise and highlight critical alerts. Automated remediation workflows resolve issues before they affect performance.
- Real-Time Performance Optimization: AI-driven predictive capacity planning, with dynamic traffic rerouting and load balancing for peak game-time demand, ensures uninterrupted service for millions of concurrent users.
We also prepared a comprehensive leadership report detailing the network performance across the neighborhood, ensuring seamless connectivity outside the arena. This analysis, powered by our Service Reliability Hybrid Fiber-Coaxial HFC Service Health tool, provided real-time insights into network stability, capacity, and potential service impacts.
The Benefits
Softility’s comprehensive telemetry solutions, mock drills, and reports enabled the telco giant to deliver a record-breaking Big game experience ensuring zero downtime, peak performance, and a flawless viewing experience for millions.
Near Zero-Downtime Assurance
Real-time monitoring, automated issue resolution
40 Gbps+ Network Capacity
Supporting ultra-fast, high-bandwidth data flows
Near-Realtime Incident Resolution
AI-driven automation cuts troubleshooting and response time
Real-Time Traffic Optimization
Dynamic reroutes prevent congestion & service disruptions
Copilot Ops for 100M+ Data Points
AI-ML algorithms analyze and prevent outages before they occur
End-to-End Security & Compliance
AI-enhanced threat detection safeguards network integrity
With advance NOC automation solutions, Softility helped the customer upgrade and test communication networks to ensure a flawless, connected experience for the pro football fans and customers.
About Softility AIOps Solutions
With two decades of expertise in monitoring, service assurance, and observability automation, Softility empowers Fortune 500 companies to accelerate digital transformation while saving millions of dollars in operational costs. Our proven AIOps frameworks enable businesses to automate service assurance across applications, IT, and network operations, delivering 360° observability of their entire technology ecosystem. By proactively preventing service disruptions, we help organizations enhance customer experiences while significantly reducing operating expenses by unlocking hidden insights. Backed by a strategic AIOps execution model and a leadership team of seasoned technologists, Softility delivers high-value AIOps solutions that maximize ROI and drive long-term business success.